BOOKING - CANCELLATION POLICY
Our goal is to provide quality care in a timely manner. To ensure this, we have implemented an appointment and cancellation policy.
Appointments are in high demand, and canceling early allows another client the opportunity to access timely care. This policy helps us optimize the use of available appointments for all our clients.
Time is specifically reserved for your appointment, procedure, or treatment.
When booking your appointment, you will be required to pay a NON refundable deposit, which will be applied toward the cost of your treatment(s).
You will be sent an SMS confirmation for your appointment please respond, as unconfirmed appointments within 8 hours of appointment will be considered as a cancelled appointment.
If you arrive more than 15 minutes late for your appointment, it will be considered a no-show, and your deposit will be forfeited.
- If you need to cancel or reschedule, you must notify us at least 24 hours before your appointment to retain your deposit or have it applied to a future booking. If less than 24 hours' notice is provided, the deposit will be forfeited.
We are happy to answer any questions regarding this cancellation policy.